Refund Policy

Introduction

At Kay's Digital Creations (KDC), we strive to provide the highest quality services and educational resources. This Refund Policy outlines the circumstances under which refunds may be granted for our various services and products.

By purchasing our services, you agree to this Refund Policy. We encourage you to read it carefully before making any purchase.

General Refund Guidelines

Refund eligibility varies depending on the type of service purchased. Below is a summary of our general refund guidelines:

Refund Process Steps

• Step 1: Contact our support team at kaysdigitalcreations05@gmail.com within the eligible refund period
• Step 2: Provide your purchase details (reference number, email used, service purchased, proof of payment)
• Step 3: Explain the reason for your refund request
• Step 4: Our team will review your request within 3-5 business days
• Step 5: If approved, refunds are processed via EFT to your bank account within 7-14 business days

Service-Specific Policies

1. Website Development Services

• Deposits (50%): All deposits for website development projects are NON-REFUNDABLE as they secure our team's time, planning, and initial resources. This is clearly stated on our payment page before any payment is made.
• Final Payments: Refunds on final payments are considered on a case-by-case basis and may be subject to deductions for work completed up to the cancellation date.
• Cancellation: If you cancel a project after work has commenced, you will be billed for work completed up to that point at our standard hourly rate.
• Unsatisfactory Work: If you're unsatisfied with the final product, we will work with you to make necessary revisions before considering any refund.

2. Educational Services

• KDC TVET AI Subscription: Full refund within 7 days of purchase if you haven't accessed more than 2 modules.
• KDC Online Study Pack: 50% refund within 14 days if you've accessed less than 25% of the material.
• Course Registration: Full refund within 14 days if the course hasn't started. After course commencement, refunds are prorated based on completion.
• Digital Downloads: No refunds for downloadable study materials, templates, or digital products once downloaded, as per South African digital content regulations.

Non-Refundable Items

The following items are generally non-refundable according to our policy and South African business standards:

• Website development deposits (50% initial payment) - This is explicitly stated before payment
• Digital products that have been downloaded or accessed
• Custom development work that has been completed and delivered
• Services where substantial work has already been performed
• Domain registration and third-party service fees (these are paid to external providers)
• Services purchased during special promotions or sales (unless otherwise stated)
• Bank charges and transaction fees

Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside our standard policy in the following cases:

• Duplicate purchases made in error
• Technical issues preventing access to services that we cannot resolve
• Significant service delivery delays (beyond agreed timelines) caused by us
• Medical emergencies with proper documentation
• Death or severe illness with valid proof

Contact Us for Refunds

For all refund inquiries and requests, please contact our dedicated refunds team:

• Email: kaysdigitalcreations05@gmail.com
• Phone: 067 218 4269
• Hours: Monday-Friday, 9am-4pm SAST
• Response Time: Within 2 business days
• WhatsApp: 081 070 7048 (Business hours only)
• Address: Kay's Digital Creations, Johannesburg, South Africa